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About Us
This web site is owned and operated by Twisted Toys who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below:

Twisted Toys
25 Ashby Avenue
Burnage
Manchester
Lancashire
M19 1NF
United Kingdom

Email: info@twistedtoys.co.uk

We have been selling successfully online at our eBay shop http://stores.ebay.co.uk/Trace-and-Trevs-Twisted-Toys since 2003.
Making A Purchase
Making a purchase could not be easier! Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payments via Paypal and Nochex. If you are shopping from overseas, place your order and your card company will convert the transaction automatically to UK Pounds.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an email confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We're proud to offer International shipping to 52 countries at the time of launching this website. The shipping costs are based on the weight and once it goes over 2000g the parcel has to be sent via a courier which has all been calculated. You should be able to see the shipping costs to your country when you go to the checkout page to complete the transaction.

We always package our items carefully in bubblewrap and boxed and carded items are sent in a sturdy box with extra protective packaging. As collectors ourselves we've also experienced receiving items in the post which have been poorly packaged and have arrived damaged. So we understand how important this is to our fellow collectors.
Delivery Schedule
HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We aim to dispatch your order right away. Packages within the UK are sent via a combination of carriers including Royal Mail and DHL. Overseas deliveries are sent via Royal Mail and packages over 2000g in weight are sent via DHL or FedEx. Delivery times within the UK are usually 24 - 48 hours. Standard overseas deliveries, depending upon how distant, usually take 4 - 10 days, The courier usually takes less time, again depending on the distance of the destination.

Please note that whilst we endeavour to deliver within these timescales, delays beyond our control can occur during transit. An international parcel is not classed as lost with Royal Mail until 21 working days after posting. We ask that such time is allowed before contacting customer services and reporting your order lost.

WHERE IS MY ORDER?

Orders within the UK

If you have not received your order within a week, we strongly recommend that you check with your local Royal Mail sorting office before contacting customer service, as calling cards are not always left.

International Orders

We aim to delivery internationally within approximately 4 - 10 working days, so please allow at least 10 working days prior to contacting customer service.

Back Orders
With the vintage nature of our items everything seen on the website is currently in stock until it sells. If circumstances beyond our control occurs with the software not removing a sold item, then we will try to back order for you. With rarer vintage collectables it may be time consuming to find a replacement and it may not be in the same condition as the one originally bought. You will always be emailed with photos with the option to cancel your order.
Tax Charges
All orders made from the UK, European Union and Worldwide are VAT free as the prices are inclusive of tax.
Credit Card Security
For security reasons please enter the address at which the credit/debit card you are using is registered. When the order is placed at our website, credit card numbers are encrypted using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We have been selling successfully online at our eBay shop http://stores.ebay.co.uk/Trace-and-Trevs-Twisted-Toys for over 15 years.

We very much value your custom and we are dedicated to your total satisfaction. If you are not happy with any item please let us know within 7 days of receipt so we can do our best to rectify this for you with a refund or replacement as you wish.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can write to us at Twisted Toys, 25 Ashby Avenue, Burnage, Manchester, Lancashire M19 1NF, United Kingdom.
Privacy Policy
Twisted Toys do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
We hope you'll be delighted with your purchase. We always describe all our items as honestly and accurately as possible and provide large enough photographs so you can see the exact item you'll receive. We'll also answer any questions you may have about the item prior to the sale and will supply extra photographs if required. All our items are extremely well packaged as we would like to receive them ourselves. In the unlikely event that your item arrives damaged or has a defect, please let us know before returning the item to us. All returns must be made within 14 days and sent via a trackable method for safety in the original packaging it was sent out in. Please ensure that items are unused and unopened in a fully resaleable condition with original packaging intact. We'll happily send out a replacement item if available or give a full refund minus postage costs (International customers) unless we are at fault. Items that are simply unwanted may be returned at your expense minus our postage costs. Please feel free to contact us - we are always happy to help!
Remittance Terms
All payments must be received and fully authorised before shipment.

© Copyright 2017 Twisted Toys. All rights reserved. No permission to copy, reproduce, modify or download this website or any part of it is given.